Shipping policy

Effective Date: September 1, 2026

At Lievon, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Once an order has been processed for shipment, it cannot be modified or cancelled beyond the 15-minute cancellation window.

2. Shipping Coverage

Lievon currently ships across India.

At this time, we do not offer international shipping unless specifically announced on our website.

3. Estimated Delivery Time

Estimated delivery timelines are:

Location Estimated Delivery
Metro Cities 3–5 Business Days
Other Cities 4–7 Business Days
Remote Areas 5–10 Business Days

Delivery timelines are estimates and may vary depending on your location and courier service availability.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Any promotional free shipping offers will be clearly mentioned on the website.
  • Shipping charges are generally non-refundable except where required as part of an approved resolution for a verified damaged or incorrect product.

5. Order Tracking

Once your order is dispatched, you will receive shipping confirmation along with tracking details through the contact information provided during checkout.

Tracking updates may take some time to appear after dispatch, depending on the courier partner.

6. Delivery Delays

While we work with reliable courier partners, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Government restrictions
  • Force majeure events

Lievon shall not be held liable for delays caused by these circumstances.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.
  • Additional shipping charges, if any, may be borne by the customer.
  • Lievon is not responsible for losses arising from incorrect address information provided by the customer.

8. Failed Delivery Attempts

If delivery cannot be completed after multiple attempts by the courier partner, the shipment may be returned to us.

Any re-shipping request may be subject to additional shipping charges.

9. Damaged or Incorrect Deliveries

If you receive:

  • a damaged product,
  • a defective product, or
  • an incorrect item,

please contact us within 48 hours of delivery.

Email us at support.lievon@gmail.com with:

  • Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

We will review your request and provide an appropriate resolution where applicable.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Lievon Customer Support

Email: support.lievon@gmail.com