Effective Date: September 2026

1. Replacement Eligibility (48 Hours Only)

Lievon offers replacement only in the following cases:

• Wrong product received
• Defective product received

The issue must be reported within 48 hours of delivery. Requests submitted after 48 hours from the delivery time will not be accepted.

2. No Return Policy

Lievon does not accept returns for any reason, including change of mind, personal preference, incorrect product selection, used products, products damaged after delivery, or delayed reporting.

3. Mandatory Unboxing Video (No Cuts Allowed)

A single, continuous, unedited unboxing video is mandatory for every replacement claim. The video must start before opening the parcel, clearly show the shipping label, show the sealed package from all sides, capture the complete unboxing process without any cuts, pauses, edits, or interruptions, and clearly display the product and all contents received.

Edited videos, videos with cuts, or videos started after the package has already been opened will not be accepted. Without a valid continuous unboxing video, the replacement request will be rejected.

4. How to Report an Issue

Within 48 hours of delivery, email us with your Order ID, the continuous unboxing video (without cuts), clear photos of the product, a description of the issue, and the registered email address or phone number.

5. Replacement Process

If the claim is approved, a replacement will be arranged subject to product availability. Customers must follow the instructions provided by our support team.

Unauthorized returns will not be accepted.

6. Doorstep Refusal Policy

If a customer refuses to accept the parcel at the time of delivery, no refund will be issued.

If you still wish to receive the order after refusing delivery, Lievon may re-arrange the shipment, and additional shipping or re-dispatch charges may apply.

7. Cancellation & Refund

No refund will be issued for doorstep refusal.

No refund will be issued for change of mind or incorrect ordering.

Refunds, if any, will only be considered where required under applicable law.

8. Fraud Prevention

Lievon reserves the right to reject any claim that does not include a continuous unboxing video, contains edited or incomplete evidence, appears fraudulent or misleading, or is reported after the 48-hour reporting window.

9. Contact Us

Lievon
Email: support@lievon.in
Website: lievon.in