Effective Date: September 2026

At Lievon, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

• Orders are processed after successful payment confirmation.
  
• Orders are generally dispatched within 1–3 business days.
  
• Orders placed on Sundays or public holidays may be processed on the next business day.
  
• You will receive order and shipping updates through your registered contact details.
  

2. Delivery Time

• Standard delivery generally takes 3–7 business days after dispatch.
  
• Delivery timelines may vary depending on your location, courier service, weather, holidays, or other unforeseen circumstances.
  
• Remote and certain non-serviceable locations may require additional delivery time.
  

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  
• Any promotional free-shipping offer will be subject to the terms mentioned on the website.
  

4. Order Tracking

Once your order has been shipped, tracking details may be shared through email, SMS, or other available communication channels. You can use the tracking information to follow your shipment status.

5. Delivery Address

Please ensure that your shipping address, phone number, and other contact details are correct before placing your order. Lievon may not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

6. Delayed or Failed Delivery

If your order is delayed, please contact our support team. In case of an unsuccessful delivery attempt, the courier may make another delivery attempt according to its applicable process.

7. Damaged Package

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible and provide photographs/videos of the package and product for verification.

8. Contact Us

For shipping-related questions, please contact:

Lievon
Email: support@lievon.in
Website: lievon.in
Note: Delivery timelines are estimates and may vary based on the destination and courier service.